Call Center Representative (Temporary - 3 Weeks)

Century City, Los Angeles, CA

Overview

A top lemon law firm in Century City is seeking a Call Center Representative for a 3-week temporary assignment. This is a great opportunity to gain entry-level experience within a reputable law firm, develop client-facing communication skills, and build connections that could open doors for future opportunities within the firm and beyond.

Key Responsibilities

• Handle outbound and inbound call returns for the CLE team and settlement-related matters
• Communicate clearly and professionally with clients, addressing questions and concerns
• Provide a high level of customer service, ensuring positive client interactions
• De-escalate situations and respond with empathy to client concerns
• Support settlement communications and follow-ups as needed
• Accurately document all client interactions in Salesforce
• Collaborate with internal teams to ensure timely and effective communication

Qualifications

• Strong phone presence with a professional and polished communication style (no slang)
• Excellent outreach and client engagement skills
• Ability to de-escalate situations and demonstrate empathy when handling client concerns
• Tech-savvy; comfortable using systems such as Salesforce or similar CRM platforms
• Highly organized and detail-oriented
• Ability to multitask in a fast-paced environment
• Interest in gaining experience within a law firm or client services setting

Why This Role

• Entry-level opportunity at a top law firm in Century City
• Gain experience with client communications and legal support processes
• Build valuable, transferable professional skills
• Opportunity to open doors for future roles within the firm or legal industry

Duration

• Temporary assignment lasting approximately 3 weeks
• Pay: 20 an hour